Thinking out-of-the-box: Rep Accountability

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T.O.B- Rep Accountability-

Tip #1.  Do what works for other successful companies

There has been a big push for follow-up surveys, customer cards, customer satisfaction etc... Implement a customer satisfaction survey program to your business.  Following a party, send out a short email to your customer.  Include standard questions with a rating system.  Take  it a step further and have a reward for your rep with the highest ratings each month or quarter.  It increases customer loyalty and satisfaction, offers opportunities for feedback, and holds your reps accountable.


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