T.O.B- Rep Accountability-
Tip #1. Do what works for other successful companies
There has been a big push for follow-up surveys, customer cards, customer satisfaction etc... Implement a customer satisfaction survey program to your business. Following a party, send out a short email to your customer. Include standard questions with a rating system. Take it a step further and have a reward for your rep with the highest ratings each month or quarter. It increases customer loyalty and satisfaction, offers opportunities for feedback, and holds your reps accountable.